Level 1 Certification Course Outline
1st Day
Creativity + innovation team building
  • Course goals and structure
  • What is Design Thinking?
  • The Design Thinking process step: Empathy - definition - concept - the prototype test/validation
  • Selected innovation issues and challenges
  • Innovation value set
  • Knowledge to collect (technology trends and scenario)
Group and team building

Role play

Adjust the restructuring acquisition activities

The integration of psychological inertia
Confirm the problem scope and empathy research plan design
  • Confirm the object of study
  • Confirm the empathy research techniques and approaches
  • To prepare the interview and observation point
    Empathy: the type of research focused on the end user
  • Competing goods analysis (homogeneity and diversity analysis)
  • What to do: in the process of organization, classification, sorting, and convert raw data into actionable tasks.
  • Brainstorming guide
Map of interested parties

Design questionnaires and observation

After the experience with the map (before)

Generate ideas

Team to share and reflection
2nd Day
In-depth research + construct the deep understanding 
  • Observations and research
  • Observation: that exception
  • Focusing on the trend and pain points
  • Consumer research
  • The end user types, studies (focus on one type, each priority problem statement)
  • The voice of customer (VOC) research
  • The voice of customer (VOC) role play
In-depth interviews

Latent image observation

The user self record
Conversion observed insights 
  • What to do: in the process of organization, classification, sorting, and convert raw data into actionable tasks.
  • Extracted from research insights.
  • The concept of different forms of card, graphics, descriptions, models
  • How to use the story board
Experience with map

The storyboard

The concept of card

Map of empathy


Team to share and reflection
3rd Day
Generate creative ideas and prototype build 
  • Ideas like team
  • Cross-border innovation
  • Prototyping (prototype, scripts, mirror figure)
World cafe

Abstract and simulation

Prototype: BOP 's

Prototyping activities: creating something from the everyday things

Elf record
Concept selection and testing to the spread of the DT back into the work place
  • Communicate vision and quick fix
  • From the end user's study?
  • Practice operation mode and risk control
  • Design Thinking and working purpose driven the world's top schools teaching cases
  • Back to work, a diffusion will Design Thinking
How to become a can be used to quantify some characteristic of the specifications of the manufacturing?

BOP 's behavior observation prototype

Prototyping activities, the second part


Team innovation demonstration
Course summary and reflection